King City, CA (March 9, 2017, 2016) – Looking to improve patient experiences, Mee Memorial Hospital is introducing an easy to use registration solution called Queue that offers real-time registration monitoring and works to reduce patient wait-times.
Placed throughout registration areas, Queue multi-touch displays provide a modern registration experience by securely and efficiently collecting patient information. After signing in using Queue, patients can monitor their wait-time through the digital displays placed throughout waiting areas. Using Queue, Mee Memorial will manage the registration process in one central location.
“The addition of Queue to our registration process is a natural next step in our ongoing effort to create the best patient experience possible,” said Rena Salamacha, Chief Information Officer at Mee Memorial Hospital. “In seconds, the simple Queue multi-touch display conveniently collects the information needed, simplifying the registration process so patients spend less time in the waiting room and more time with their care team.”
Patients spend an average of 22 minutes waiting to see a healthcare provider, according to a survey of 2.4 million patients by Press Ganey Associates. The same report found patient satisfaction dropped greatly with each five minutes of waiting time. Queue’s simplified processes and advanced technology have been shown to reduce wait-times by as much as 80 percent in some hospitals.
“As a community hospital and clinic campus that services patients for King City and all of Southern Monterey County, Mee Memorial also provides services for clients such as the State Prison system, local vineyards, agricultural entities as well as industrial clients. This technology now allows for a more complete and expeditious patient experience for all,” said Fred Binczewski MHA, Director of Revenue Cycle for Patient Financial Services at MMH.
CrossChx is building the first global identity layer for better, smarter healthcare through innovative, data-driven products that create operational efficiencies and advance the patient experience. Queue, the company’s signature registration solution, provides a safe, trusted and consistent experience for patients and uses built-in analytics to give hospital administrators visibility of key metrics in real-time. CrossChx has signed more than 350 health systems nationwide and created more than 50 million unique patient IDs for healthcare. For more information, visit www.crosschx.com.